top of page

Privacy & Terms- Conditions , House Movers Adelaide

Please read these terms and conditions carefully before engaging with My City Movers. By using our services,  House Movers Adelaide you agree to abide by these terms and conditions. If you do not agree with any part of these terms, please do not proceed with our services.

Term and conditions & Privacy Policy, House Movers Adelaide, with My City Movers

Terms and Conditions – My City Movers

Effective Date: December 1, 2020
All prices provided exclude GST unless otherwise stated.

By engaging My City Movers for Removalist Adelaide, Movers Adelaide, or Removalists Adelaide services, you agree to comply with the following Terms and Conditions. If you do not agree, please discontinue use of our services immediately.

1. Definitions and Interpretation

1.1. "Customer" refers to any individual or business engaging My City Movers for Removalists Adelaide services.
1.2. "Goods" mean the items being transported, stored, or packed by our Removalist Adelaide teams.
1.3. "Agreement" refers to the legal contract between My City Movers and the Customer.
1.4. These Terms include all ancillary policies and any future amendments made by My City Movers.

2. Scope of Services

2.1. My City Movers offers:

  • Residential moves by our expert Removalists Adelaide team.

  • Office relocations managed by Movers Adelaide.

  • Packing and unpacking services.

  • Secure storage solutions provided by Removalist Adelaide professionals.

2.2. We reserve the right to subcontract any part of the Movers Adelaide services.
2.3. All bookings are subject to availability and confirmation.

3. Booking and Confirmation

3.1. Bookings are confirmed only upon written acknowledgment by My City Movers.
3.2. Changes must be communicated at least  hours in advance.
3.3. Customers are responsible for providing accurate information for smooth execution by our Removalists Adelaide team.

4. Payment Terms

4.1. All quoted prices exclude GST unless otherwise stated.
4.2. Full payment is required before the commencement of services.
4.3. Late payments will incur 15% interest monthly.
4.4. Payment is accepted through bank transfer, credit card, or other approved methods.

5. Cancellations and Rescheduling

5.1. Cancellations within 72 hours will result in a 50% cancellation fee.
5.2. Rescheduling requests are subject to availability and may incur additional charges.
5.3. My City Movers reserves the right to cancel services due to unsafe or unsanitary conditions.

6. Force Majeure

6.1. My City Movers is not liable for delays caused by:

  • Natural disasters disrupting Removalist Adelaide services.

  • Traffic disruptions or road closures affecting Movers Adelaide.

  • Government restrictions on Removalists Adelaide operations.

7. Health and Safety Compliance

7.1. Customers must inform us immediately if anyone at the property has COVID-19 or another infectious illness.
7.2. Our Removalists Adelaide team may halt services if illness or unsafe conditions are discovered.

8. Discrimination and Behavioral Policy

8.1. My City Movers enforces a zero-tolerance policy for abuse, harassment, or discrimination.
8.2. Any violation will result in immediate service termination without refund.

9. Insurance and Liability

9.1. Optional insurance is available for Movers Adelaide services.
9.2. My City Movers is not liable for damage to items not declared or insured by the Customer.
9.3. Claims for damage must be reported on the same day of the move.

10. Truck Capacity and Extra Charges

10.1. 8.5-ton trucks have limited capacity, and additional trips may incur extra fees.
10.2. Customers must disclose access restrictions (e.g., narrow stairs) in advance.

11. Packing and Customer Responsibilities

11.1. Customers must ensure that all items are properly packed unless we provide packing services.
11.2. My City Movers will not be liable for damages caused by improper packing by the Customer.

12. Prohibited Items

12.1. The following items will not be transported by Removalists Adelaide:

  • Hazardous materials or illegal substances.

  • Pets or perishable goods.
    12.2. Transporting prohibited items will result in immediate service termination.

13. Subcontracting Rights

13.1. My City Movers reserves the right to subcontract Removalist Adelaide services to trusted partners.
13.2. Subcontractors will follow the same standards as our Movers Adelaide teams.

14. Termination of Services

14.1. Services may be terminated if the Customer exhibits unsafe or abusive behavior.
14.2. No refunds will be provided for terminated services.

15. Indemnity

15.1. The Customer agrees to indemnify and hold harmless My City Movers from any damages or legal claims.

16. Dispute Resolution

16.1. Disputes will be resolved under the laws of South Australia.
16.2. Any unresolved disputes will be subject to the exclusive jurisdiction of South Australian courts.

17. Entire Agreement and Amendments

17.1. These Terms constitute the entire agreement between the Customer and My City Movers.
17.2. We reserve the right to update or amend these Terms at any time without notice.

18. Promotional Offers

18.1. Promotions for Movers Adelaide services are subject to specific terms and availability.

19. Customer Reviews and Feedback

19.1. My City Movers may use customer feedback for marketing purposes.

20. Data Privacy and Security

20.1. We collect personal information solely for service delivery and do not share data with third parties without consent.

21. Customer Obligations

21.1. Customers must arrange parking permits if required for Removalist Adelaide services.
21.2. All details regarding fragile items must be communicated to our Movers Adelaide team.

22. No Waiver

22.1. Failure to enforce any part of these Terms does not constitute a waiver of rights.

23. Service Limitations

23.1. We do not guarantee specific timeframes for completion of Movers Adelaide services due to unforeseen factors.

24. Refund Policy

24.1. Refunds will not be issued for services canceled due to the Customer’s fault or non-compliance.

25. Liability Limitations

25.1. My City Movers will not be held liable for indirect, incidental, or consequential damages.

26. Governing Language

26.1. The English version of these Terms will prevail in case of discrepancies.

27. Safety Guidelines Compliance

27.1. Customers must adhere to safety instructions provided by our Movers Adelaide teams.

28. Intellectual Property Rights

28.1. All content on our website and promotional materials are the property of My City Movers.

29. Contact and Notices

29.1. For inquiries, please contact My City Movers through our official website.

30. Time is of the Essence

30.1. Time is essential for the performance of these Terms. Delays caused by the Customer may result in additional charges.

bottom of page